Timely service, knowledgeable technicians and readily available spare parts are the most important service capabilities a machinery supplier can provide, according to PMMI’s latest research study “Service Issues and Expectations.”
Entries Tagged as 'Service Issues and Expectations study'
Timely Service & Knowledgeable Technicians Rank High in End Users’ Eyes, According to PMMI Research
February 2nd, 2012 · No Comments · Business Intelligence
Your Customers’ Voice: No Siren Song Here
January 27th, 2012 · No Comments · Chairman's Corner
There’s very little that is more important to your business’ success than listening to your customers. The customer voice is a guiding force that lets you know what you’re doing right, and even more importantly, what you need do to win business in a competitive marketplace.
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